Privacy Policy

Privacy Policy

Canary Soulmade Crafts operates this store and website, including all associated information, content, features, tools, products and services, to provide you, the customer, with a personalized shopping experience (the "Services"). Canary Soulmade Crafts is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, or share personal data when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our terms and conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use, and disclosure of your data as described in this Privacy Policy.

What personal data do we collect or process?

When we use the term "personal data", we are referring to information that identifies or can be directly associated with you or another person. Personal data does not include information that has been collected anonymously or anonymized in such a way that identification or attribution to your person is not possible. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such personal data:

  • Contact details including name, postal address, billing address, shipping address, telephone number and email address.
  • Financial data including credit, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
  • Account information including username, password, security questions, configurations and settings.
  • Transaction information including the items you view, add to cart, wishlist, or purchase, return, exchange or cancel, as well as your past transactions.
  • Communications with us including the information you provide when communicating with us, for example, when you send a customer support request.
  • Device information including information about the device, browser or network connection, IP address and other unique identifiers.
  • Usage information including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of Personal Data

We may collect personal data through the following sources:

  • Directly from you: We collect data, among other things, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.
  • Automatically through the Services: We collect data, among other things, from your device or when you use our products or services or visit our website, as well as through the use of cookies and similar technologies.
  • From our service providers: We collect data, among other things, when we engage service providers to enable certain technologies and when they collect or process your personal data on our behalf.
  • From our partners and other third-party providers

How do we use your personal data?

Depending on how you interact with us or which of the Services you use, we may use personal data for the following purposes:

  • Provision, customization and improvement of the Services: We use your personal data to provide you with the Services. This includes, among other things, fulfilling our contract with you, processing your payments, executing your orders, storing your configurations and the items you are interested in, sending notifications related to your account, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to submit reviews, and creating a personalized shopping experience for you, for example, by recommending products based on your purchases. This may also include the use of your personal data to better customize and improve the Services.

  • Marketing and advertising: We use your personal data for marketing and advertising purposes, for example, to send marketing and promotional communications via email, SMS or mail, and to display online advertisements for products or services for the Services or other websites, including based on items you have previously purchased or added to your cart, as well as other activities related to the Services.

  • Security and fraud prevention: We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action on potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and ensure the security of our Services.

  • Communication with you: We use your personal data to provide you with customer support and effective services, respond to your inquiries in a timely manner, and maintain our business relationship with you.

  • Legal reasons: We use your personal data to comply with applicable law or to respond to legal process.

How do we share personal data?

Under certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, these are providers and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
  • We share personal data with business and marketing partners who provide marketing services and display advertisements to you.
  • When you request or otherwise consent to sharing certain information with third parties.
  • We share personal data with our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations.

Data Sharing with Meta (Facebook & Instagram)

We use Shopify's Facebook & Instagram Sales Channel App to promote our products on Facebook and Instagram. As part of this integration, certain personal data of our customers is transferred to Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland.

What data is transferred?

  • Name, email address
  • IP address, browser information
  • Purchase behavior and pages visited (via Facebook Pixel / Conversions API)

For what purpose?

The data is used to display personalized advertising on Facebook and Instagram, measure conversions, and create so-called Lookalike Audiences.

Legal basis: Art. 6 para. 1 lit. a GDPR (consent). Data transfer only takes place after your explicit consent via our cookie consent banner.

Objection / Opt-out: You can object to the use of your data for personalized advertising at any time at https://www.facebook.com/adpreferences.

For more information, please refer to Meta's Privacy Policy: https://www.facebook.com/privacy/policy

Relationship with Shopify

The Services are hosted by Shopify, and Shopify collects and processes personal data about your access to and use of the Services to provide and improve the Services to you. Data you submit to the Services will be shared with Shopify, as well as with third parties who may be located in countries other than your country of residence, to provide and improve the Services to you.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or are not controlled by us, you should review their privacy and security policies and other terms and conditions.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who are not yet of legal age in your country.

Security and Retention of Your Data

Please note that no security measures are perfect or impenetrable, and therefore we cannot guarantee "perfect security." How long we retain your personal data depends on various factors.

Your Rights and Options

Depending on where you reside, you may have some or all of the rights listed below regarding your personal data:

  • Right of access/information
  • Right to erasure
  • Right to rectification
  • Right to data portability
  • Management of communication settings
  • Right to object and right to restriction of processing (EEA/UK)
  • Withdrawal of consent (EEA/UK)

More information about how Shopify uses your personal data can be found at https://privacy.shopify.com/en.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you reside, you have the right to lodge your complaint with the competent data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal data outside the country in which you reside. When we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will publish the revised Privacy Policy on this website and adjust the "Last Version" date accordingly.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by email or post.